Preventive and corrective data center maintenance
We keep our clients' critical infrastructure running at its best under an ISO/IEC 20000-1 certified service model: certified engineers, guaranteed spare parts and documented evidence of every intervention.
Multi-vendor scope
- Servers and virtualization platforms
- Storage and disk arrays
- Backup and data recovery
- End-user computing equipment
- Uninterruptible power (UPS)
- Multi-vendor components and spare parts
Coverage for platforms from the leading compute, storage, backup and power manufacturers, including those no longer supported by the manufacturer, for which we source compatible spare parts.
Service model
Every intervention is planned, executed and documented with the same rigor, with a service manager as the single point of contact.
Preventive maintenance
- Scheduled routines based on each manufacturer's recommendations and each device's criticality level.
- Specialized component cleaning, inspection of connections and cabling, and review of wear parts and cooling systems.
- Health diagnostics of disks, power supplies and batteries with professional instruments, to anticipate failures before they affect operations.
- Functional testing and verified return to service of each device when the intervention closes.
Corrective maintenance
- Fault diagnosis, proposed solution and client authorization before every intervention.
- Replacement of components with compatible, guaranteed spare parts, configuration restore and operational testing.
- Protection of client information throughout the process: storage media remain in the client's custody at all times.
- Documented closure of every intervention, listing the components replaced.
Spare parts and warranties
- New spare parts compatible with each platform, backed by our alliances with manufacturers and distributors.
- INNOVATI warranty on installed spare parts, in addition to the manufacturer's warranty.
- Warranty on the service performed, with any deviation addressed at no cost to the client.
- On-site support by our own certified engineers, under a service manager as the single point of contact.
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